RIGHT TO WITHDRAWAL, EXCEPTION AND CONDITIONS

  1. In accordance with the legislation in force and excluding exceptions; CONSUMER has the right to withdraw from the contract within 14 (fourteen) days without any justification and without penalty.
  2. The period during which the right of withdrawal will be used;
  • On the day of establishment of the contracts regarding service performance,
  • On the single product, the day the product is delivered to the CONSUMER or to the 3rd person who WANT TO DELIVER
  • The day of receipt of the last item of the consumer or the third party determined by the consumer in the goods that are subject to single order and delivered separately.
  • On the goods consisting of more than one piece, the day the consumer or the third party determined by the consumer receives the last piece,
  • In contracts where the goods are delivered regularly for a certain period of time, the day starts when the consumer or third party determined by the consumer receives the first good.

RIGHT OF WITHDRAWAL, From the establishment of the contract; it can also be used before sending or delivering the goods. Delivery of the goods by the seller to the carrier is not accepted as delivery to the consumer. In contracts where the delivery of goods and services are performed together, the right of withdrawal regarding the delivery of goods is applied.

 

EXCEPTIONS OF THE RIGHT OF WITHDRAWAL (When it cannot be used)

Unless otherwise agreed by the parties; the consumer cannot exercise his right of withdrawal in the following contracts:

a) Contracts for goods or services whose price varies due to fluctuations in the financial markets and are not under the control of the seller or provider.

b) Contracts for goods prepared in line with the wishes or personal needs of the consumer.

c) Contracts for the delivery of goods that may deteriorate quickly or expire.

ç) From the goods whose protective elements such as packaging, tape, seal, package are opened after delivery; Contracts for the delivery of those whose return is ineligible for health and hygiene.

d) Contracts for goods that are mixed with other products after delivery and which cannot be separated by their nature.

e) Contracts related to books, digital content and computer consumables, which are presented in the material environment, if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

f) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement.

g) Contracts for accommodation, goods transport, car rental, food and beverage supply and the evaluation of free time for entertainment or rest, which must be made on a specific date or period.

ğ) Contracts related to the services performed instantly in the electronic environment or the immaterial goods delivered to the consumer instantly.

h) Contracts relating to the services started with the approval of the consumer before the right of withdrawal expires. 

 

CONDITIONS FOR THE USE AND RULES OF THE RIGHT OF WITHDRAWAL AND THE REFUND OF THE PRODUCT AND COST

- The CONSUMER may use the form included in the Annex or make a clear statement informing the withdrawal decision. If the CONSUMER, who wants to exercise his right of withdrawal, is notified of the right of withdrawal, within 14 days; The SELLER should send it to the address in the above or in the page contact section in writing or via the e-mail address of [email protected] The burden of proof regarding the exercise of the right of withdrawal belongs to the consumer. Confirmation of the receipt of the withdrawal notification received by the SELLER will be transmitted via e-mail if the e-mail address has been provided by the CONSUMER.

- The consumer (excluding products included in the exceptions to the right of withdrawal) within the withdrawal period; It is not responsible for the changes and distortions that occur if it is used in accordance with its operation, technical specifications and instructions for use. In order to exercise the right of withdrawal; The product should be used in accordance with normal usage conditions and should not be damaged in a way that prevents the resale of the product. The goods subject to the order; in case of food, cosmetics and similar consumption products; In contracts for the sale or delivery of those whose protective elements such as packaging, tape, seal, package are opened and whose return is not suitable for health and hygiene; This legal withdrawal right cannot be exercised.

- The CONSUMER notifying the withdrawal in due time regarding the product which is not included in the exceptions mentioned above and whose right of withdrawal can be used; The product subject to sale must be returned to the SELLER within 10 (ON) DAYS FROM THE DATE OF THE CALLING NOTICE TO THE SELLER. CONSUMER; If a product is returned through any branch of MNG (MNG HIZLI KARGO TAŞIMACILIĞI A.Ş.) through any branch of Yurtiçi Kargo (YURTİÇİ KARGO SERVİSİ A.Ş.), no shipping fee is required. The seller will bear the shipping cost of the returns made through this carrier with which the seller is contracted. In case the return is made by a transport company other than the contracted transport company or by road; transportation / shipment fee will be paid by the CONSUMER. In case the carrier specified in the contract for return does not have a branch at the consumer location; The SELLER, who has been notified to him via the e-mail address of [email protected], is obliged to ensure that the goods to be returned are received from the consumer without any additional charges.

- In order to use the RIGHT OF WITHDRAWAL, THE PRODUCT INVOICE MUST BE returned to the SELLER in accordance with the Tax Procedure Law, if necessary. This requirement stems from the Circular on Tax Procedure Law No. 385 issued by the Ministry of Finance. The CONSUMER who uses the RIGHT OF WITHDRAWAL, must return the original invoice sent to him with the product by filling in the underside or back of the "Information of the person returning the goods and information about the returned goods" and signing the gold. (Cases where a return invoice can be requested are reserved)

- The seller or supplier is obliged to return all collected payments, including delivery costs to the consumer, if any, within fourteen days from the date of receipt of the notification that the consumer has exercised his right of withdrawal. The seller or supplier must make all the repayments mentioned in the first paragraph in one go, in accordance with the payment instrument used by the consumer and without any cost or obligation to the consumer.

- The entire amount to be returned to the CONSUMER; WILL BE RETURNED within the legal 14-day period and through the channel it paid for. In this context, returns related to payments made with CREDIT CARD; It will be returned to the bank / card where the payment is made, the payment of the price to the CONSUMER by the BANK or the cancellation / offsetting of the installed installments is at the disposal of the relevant bank. After the cancellation or refund made by the SELLER to the relevant bank; It is not the responsibility of the SELLER to make the bank a missing or delayed payment to the CONSUMER.

 

ADDITIONAL

SAMPLE WITHDRAWAL FORM

(This form will be filled and sent only when the right to withdraw from the contract is requested.)

- To: (This section to be filled in by the seller or provider will include the name, title, address, fax number and e-mail address of the seller or provider.)

I hereby declare that I exercise my right to withdraw from the contract regarding the sale of the following goods or the provision of services.

-Order date or delivery date:

-Goods or services subject to the right of withdrawal:

The price of the goods or services subject to the right of withdrawal:

-Consumer's name and surname:

-Consumer's address:

-Consumer's signature: (Only if sent on paper)

-History:

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